Blog : Commerce

Study CMO/CIO Collaborations Boost Profits

Study CMO/CIO Collaborations Boost Profits

Infosys has shared its market study titled, ‘CMO and C-Suite: The DNA of Partnership.’ This latest research by the Infosys Knowledge Institute focuses on how the pandemic has influenced CMO and CIO roles to converge and digitally transform multiple dimensions within an enterprise.

Read the full article here.

Amazon Go is coming

Amazon Go is coming

The most consistently underrated tech giant is about to do it again.
A supermarket with no queues. Just grab and go.
(And then there’s the data it generates, of course….)

Smaller brands do it better?

Smaller brands do it better?

Big businesses can learn from smaller companies who are proving that a dedication to digital can provide big returns. HBT Agency’s Luke Kelly spoke to CMO Magazine about the lessons SME’s can teach big business – from getting the basics right, to sophisticated lead generation programmes.


Writes CMO:

‘HBT Agency’s Digital Director, Luke Kelly, agrees smaller companies are more willing to embrace digital from the get-go. “It’s a lower cost entry point and SME’s are able to gain market share through a cost effective means,” he explained. “For brands with a smaller budget, owning a keyword is more accessible than a TVC or outdoor campaign.”

‘In comparison, he notes the biggest challenge for bigger brands is challenging conventional thinking. “It’s difficult to be confident to roll out an innovative marketing campaign when a brands history is so rich.

“Smaller brands do this exceptionally well. Because of this, they enjoy higher returns from digital spend – purely because they know more about their online customer purchasing habits, and target their communications accordingly.

“Online communication, email marketing, digital targeting are just some of the ways brands can make customers feel valued.”

Click here to read the in depth article.

Has success finally bred mediocrity?

The good news is, Nike has a new “Hero” brand TVC, with (not unexpectedly) the biggest roll call of
sports stars we’ve seen in ages.
The bad news is…hmmmm.
Don’t get us wrong. It’s a decent ad – as long as you don’t go back and compare it with the almost countless great
ads Nike has produced over the years. Here’s the original to remind you:

So, what’s gone wrong? Why do we feel a bit deflated when we’d normally be walking around a good 5cm taller?
Three things. One, Nike has generally used great music. Not this time.
Two – where’s the idea? Here’s a cracking Nike ad that makes the point:

(For those that don’t know him, Yankee Derek Jeter is so well regarded they retired his number when he quit.)
Three, Nike has always been much tougher than this, a bit rebellious. The reason we’ve been huge fans for such a long time is that a company that now sells – what is it, 80% of the sneakers sold in the US? – has somehow managed to keep behaving like a challenger.
Now, the stars are all smiling for the camera and Nike feels like the giant it is, and that’s not a good thing.

Google update set to change the world of SEO

Google-SEO copy

“Nothing’s gonna change my world” – The Beatles.

With rumours surfacing about Google’s scheduled algorithm changes (April 21), John Lennon’s famed lyrics have quite possibly never been more wrong. Google is, in fact, going to change our world – and anyone with a website will likely be affected.

Google is constantly evolving to favour content strategy and functionality above all else, making it harder to ‘cheat’ your way into high SEO rankings. With new guidelines being put in place, mobile-friendly sites will receive preferential treatment from the search engine, which will see many sites experience some major ranking decreases.

Needless to say, now is a great time to talk to your digital provider about staying ahead of this curve.

To ensure your site meets Google’s requirements and is given the most exposure possible,
we recommend talking to our Digital Director, Luke Kelly.

You can contact Luke here

9 Things You Need to Know About Google’s Mobile-Friendly Update

What can marketers learn from Microsoft canning Internet Explorer?

iStock_000018384444_Small-1260x840 copy

HBT’s Digital Director, Luke Kelly voices his opinion in B&T about what marketers should consider in the wake of Microsoft canning Internet Explorer. View the article here.

Luke Kelly is the digital director at HBT Agency and says Microsoft’s recent announcement of the death of Internet Explorer (IE) had some developers across the globe fist pumping with gratitude; however, it doesn’t let digital practitioners off the hook.

IE pioneered developments like Ajax and JavaScript that has made the Internet what it is today. As the web evolved, IE became one of the “top browsers to download other browsers”, and unfortunately some organisations were slower than others to pick up new technology. What this resulted in is a number of clients keen to embrace digital innovations and campaigns; however on implementation, would find themselves hamstrung by an out of date browser, unable to deliver the best possible user experience.

Clients are often limited by software capabilities, due to organisational requirements or updates, and as marketers, it’s up to us to work within these restrictions to deliver a compelling, creative response.

So, what can marketers learn from Microsoft canning the software?

Educate and update

Marketing practitioners need to understand clients aren’t always interested in the finer, executional details of any given campaign. As experts, we need to educate them as to the latest developments – and in what ways these will benefit their brand or campaign.

It’s important to remind ourselves not every client is interested in the finer details; answering the ‘will this work’, ‘what message will this deliver’ and ‘will we reach our objectives’ questions is a great place to start.

Get creative with technical limitations

There’s a saying creativity thrives under limitations and I think the same is true for technical limitations. Every client is working with the best possible software they can; and it’s up to digital practitioners to deliver a result that ticks all the boxes – not just ‘this is the best we could do given the circumstances’ response.

Build customisation into your budget

The announcement that Microsoft is dropping IE will mean that developers will potentially be cutting their coding time down and clients will be saving their dollars too. Integrating functions for IE creates a massive drain on your time and your budget. Often this can mean building a whole new set of rules just for IE functionality and your client will always face an increased quote as a result.

Be upfront with your client about exactly what customising to their requirements could cost. Agencies – involve your digital / UX team in the very early discussion. This creates transparency, trust and gives your client the best possible chance of success.

Finally, before you pop open a bottle to celebrate, Microsoft is working on a new browser – codename Project Spartan, due to replace the infamous explorer. If the project name is anything to go by, let’s hope we’ll get an agile browser from Microsoft.