Hayes Berry Kelly Pty Ltd (HBK Agency)

Last updated: 5.09.2025

Hayes Berry Kelly Pty Ltd (HBK Agency) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store and disclose personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Information We Collect

We may collect personal information from you when you:

1. Visit our website or interact with our digital platforms.

2. Enquire about or engage our services.

3. Subscribe to our updates, newsletters or marketing.

4. Apply for a role with HBK Agency.

Types of information collected may include:

1. Name, business name, contact details (email, phone, address).

2. Billing and payment information.

3. Website usage data (via cookies, analytics tools).

4. Any information you provide directly to us in communications or forms.

2. How We Use Your Information

We use the information collected to:

1. Provide, manage and improve our creative and digital services.

2. Communicate with you about projects, proposals, and updates.

3. Process payments and manage accounts.

4. Send marketing and industry updates (you can opt out anytime).

5. Recruit and evaluate candidates for roles within HBK.

6. Comply with our legal obligations.

3. Disclosure of Information

We may share personal information with:

1. Our employees, contractors and trusted service providers who help deliver our services (e.g., IT, cloud hosting, analytics, payment processing).

2. Legal, regulatory and government bodies where required by law.

3. Other parties with your consent.

We do not sell or rent your personal information to third parties.

4. Data Storage and Security

We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification or disclosure. Information may be stored electronically on secure servers or in physical files.

While we take precautions, no method of transmission over the internet or electronic storage is 100% secure.

5. Cookies and Website Analytics

Our website uses cookies and similar technologies to improve user experience and analyse website performance. You can adjust your browser settings to refuse cookies, though some parts of the website may not function properly.

6. Access and Correction

You may request access to the personal information we hold about you, or request corrections if the information is inaccurate. Please contact us using the details below.

7. Marketing and Communication Preferences

You can opt out of receiving marketing communications at any time by clicking “unsubscribe” in our emails or contacting us directly.

8. International Transfers

If we use third-party service providers located outside Australia, we will take reasonable steps to ensure your information is protected in line with the APPs.

9. Contact Us

If you have questions about this Privacy Policy or how your personal information is handled, please contact us at:

Hayes Berry Kelly Pty Ltd (HBK Agency)

Email: hello@hbkagency.com.au

Phone: 03 9274 3444

Address: 20 Hill Street, Cremorne, 3121

10. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.